The prices and sales conditions are purely informative and may be modified due to market fluctuations. However, placing an order by completing the purchase form implies agreement with the offered price and the general sales conditions in effect at that time. Once the order has been formalized, the purchase will be considered legally binding with all the legal guarantees that protect the acquiring consumer. From that moment on, prices and conditions will be considered contractual and cannot be modified without the express agreement of both parties. Spanish will be the language used to formalize the contract. The electronic document formalizing the contract will be archived, and the user will have access to it in their customer area.

Product information

The photographs, graphics, or iconographic representations and videos relating to the products on the website, as well as trade names, trademarks, or any other distinctive signs contained on the website, are intended to provide the most information. However, the user must understand that they are for informational purposes only and therefore are not exhaustive.

Product selection at

eserves the right to decide, at any time, which products are offered to users through the portal. In this way, the website may add new products to those included on the portal, with such new products being governed by the General Conditions in force at that time, unless otherwise stated. Likewise, Hiares reserves the right to stop providing access to any of the products offered on the Portal at any time and without prior notice.

In the event that, due to force majeure circumstances, a product is not available after the purchase has been made, Hiares will inform the user by email of the total or partial cancellation of the order. Partial cancellation of the order does not entitle the user to cancel the entire order, without prejudice to the exercise of the right of withdrawal corresponding to the user in accordance with the provisions of these General Conditions.

Product purchasing system

To proceed with the purchase of the product, the registered or guest user, who must be over eighteen (18) years of age, must select the product they wish to purchase and add it to the Shopping Cart. Once the product selection process has been completed, the user must click the "Finish" icon. Next, the selected products for purchase will be indicated, and the user must choose between shipping the products to the address entered in their registration data (being able to choose any of the addresses contained in their registration data) or picking up the order directly at Hiares' facilities. Finally, the user must click the "Confirm and Pay" icon.

The username, email address, and password provided to Hiares are identifying and enabling elements to access and make purchases and are personal and non-transferable. The user's username, password, and email address can be modified, in which case the modified password, username,

Once the purchase process is completed, Hiares will send an email confirmation of receipt of the order to the email address provided by the user within twenty-four (24) hours of the order being placed. The order confirmation sent by Hiares is not valid as an invoice, only as a purchase receipt. Hiares' Customer Service Department will send the corresponding invoice to the user within a period of less than thirty (15) days from the execution of the purchase.

Product prices

The prices of the products offered through the website include all applicable taxes. Shipping costs for the products, borne by the buyer, will be detailed and broken down in the "Your Cart" section of the website.

Hiares reserves the right to modify the prices reflected on the website at any time. The products will be invoiced at the price in force reflected on Payment of Products

The payment of the price of the purchased goods and shipping costs, which will be displayed on the screen, can be made by credit or debit card. To make the payment, the User must follow all the instructions that appear on the screen, providing the necessary information.

As an electronic payment system, uses a secure payment gateway provided by a financial institution. All the information provided for this purpose is encrypted to ensure maximum security of the data transmitted.

Delivery of Products will deliver the products purchased by the User to the address indicated in the registration data. The delivery period will depend on the availability of the product, the shipping method chosen by the User, and the destination.

The shipping cost will be borne by the User and will be shown on the screen at the time of purchase. The shipping cost may vary depending on the destination and the weight of the products.

Return Policy

he User will have a period of 14 calendar days from the date of receipt of the product to return it, without the need for justification. To make the return, the User must contact through the Customer Service department, indicating the reason for the return and providing the necessary information.

Once receives the returned product and verifies that it is in perfect condition, the corresponding refund will be made. The refund will be made using the same payment method used by the User to make the purchase.

Applicable Law and Jurisdiction

These General Conditions of Purchase are subject to Spanish law. In the event of any dispute arising from the purchase of products through, the parties will submit to the jurisdiction of the courts and tribunals of the city of Madrid, expressly waiving any other jurisdiction that may correspond to them.

Modification of the General Conditions of Purchase reserves the right to modify these General Conditions of Purchase at any time and without prior notice. These modifications will be published on the website and will be effective from the moment of their publication.

In any case, the purchase made by the User prior to the modification of the General Conditions of Purchase will be governed by the General Conditions of Purchase in force at the time of the purchase.

Contact Information

For any questions, suggestions or complaints, the User can contact through the following means:

Postal mail: Calle Mayor, 1, 28013 Madrid, Spain


Telephone: +34 91 555 55 55 (Monday to Friday from 9:00 a.m. to 6:00 p.m.)

iqitcookielaw - module, put here your own cookie law text